Blending an Art Glass Studio & Store with the Latest in Fine Art in Petaluma, California   

	Policies   Terms and Agreement Policies POLICIES FOR: SALES / ORDERS / SHIPPING / RETURNS Security Commitment: The last thing you should have to worry about when making a purchase with Aurora Colors is security. Aurora Colors uses SSL (Secure Socket Layer) to encrypt and protect personal data sent to us. SSL ensures that nobody can see your information as it is traveling over the Internet. When you place an order via the internet you will NOT receive an imprint but an email of the credit card transaction. By checking the box terms and conditions and the "Checkout" button below, you acknowledge that you are giving us permission to deduct the funds for this order including any shipping and/or applicable sales tax from your credit card account and that you are in acceptance of Our Sales Policy. Ordering and Backorders: We do not keep credit card information. In stock items are normally processed and shipped within 48 hours, not more than 5 business days. Occasionally we may partial ship in two shipments to complete an order but Out of Stock items will not be backordered. These items should be reordered at a later date. Email: Please keep your email address current via our Newsletter Signup. We will email announcements or promotions at least quarterly, no more than monthly. A minimum order maybe required for free shipping offers. Sales Tax: We only collect Sales Tax on purchases shipped to an address within the state of California. Sales Tax rates are subject to change.  Wholesale: We do not sell wholesale through our website. You may contact us at (707)762-0131 with any questions regarding our in-store wholesale policies. Shipping Cost: The amounts indicated for shipping, reflect estimates for delivery within the continental U.S. Your online order statement will include a calculation of shipping charges. However, your actual shipping charges will be based on the actual weight and size of the entire order, including packaging, if it requires more than one box and/or if you have requested insurance coverage. In cases where more than one item is ordered, you total shipping cost might be lower than what is calculated on your online order statement. Any additional shipping charge will be calculated and your new total will be notified via e-mail. Shipping Carriers: Shipping will be by USPS Priority, First Class Mail, or by UPS Ground. We will use the least expensive shipping method unless you choose to expedite. UPS Next Day, Second Day or Third Day delivery are also available at an additional cost depending on the weight and size of your order. Domestic Shipping: Shipping fees will be the applicable USPS or UPS charges plus a applicable fees for packing and handling. Your credit card will be charged prior to order shipment. If we are out of stock on part of your order, we will ship the available material. We do not backorder. If an item is not available, please re-order at a later date. Some orders (i.e. kilns) will be shipped from a separate warehouse. Your order may arrive via separate shipments. International Shipping: Your additional shipping charge will be calculated and your new total will be notified via e-mail. You will not be charged any sales tax. However, any taxes or fees imposed by your country are your own responsibility. Orders shipped to other countries outside the US, often require customs forms to be completed and may require the customer to pay some duty charges. Will Call: You may choose to pickup your order. All orders must be guaranteed with a credit card when when your order is placed. Please bring the same credit card. You will be notified via e-mail or telephoned once your order is ready. At that time, please schedule a date and time for pick-up. Of course, checks and cash are accepted. Call for your order at the front counter. Your order will be charged when you make your pickup or after 5 business days. After 5 business days your item(s) will be shipped to the billing address for the credit card. Your additional shipping and handling charge will be calculated and your new total will be notified via e-mail. Returns or Exchanges: (How) If you are not completely satisfied with the merchandise you have ordered from Aurora Colors, you may return for exchange within 7 days from the date your product was received. -When you receive an order, take a look at it without removing the manufacturers packaging and/or labels. If you have a problem with any artwork or merchandise and are not completely satisfied, contact us at (707)762-0131. If the item appears damaged, see Damage Claims below. -Requests for any exchange, for defective items, or missing items must be received within 48 hours after the delivery is made. -When returning an item, you must first email (use Contact Store) or call Aurora Colors at (707)762-0131. -Once we approve your request for return or exchange, we will issue a Return Merchandise Authorization number (RMA#). Please do not ship back without obtaining this number first. Shipments without a RMA# will be refused or may be shipped back to you "freight collect." -Please write the RMA# on the packing slip (or a copy) and include the packing slip (or a copy) in the box with the items being shipped. Include the RMA# on the copy of the receipt and on the outside of the package. -When returning a package to Aurora Colors, we recommend using UPS. Sorry, no COD’s accepted. -The item must be shipped insured, signature required to the RMA address we provided. -Shipping charge will not be refunded except in cases of item defect or shipping error. -The buyer is responsible for the shipping of the returned item. -If the material was shipped in error, Aurora Colors will issue a UPS call tag. Returns or Exchanges: (What) -Returns and exchanges may be made on unopened supplies and tools only. -Exchanges must be in their original condition in the same packaging. We cannot accept a return on any item that has been used. -Glass or lead cannot be returned or exchanged. -Gift shop or fine art gallery artworks cannot be returned or exchanged. Please see below. -Special orders, gift certificates and any monogramming or engraving are all final sale items and cannot be returned or exchanged. Problems with gift shop, gallery artwork, or custom orders will be handled on a case-by-case basis. Please Contact Us or call us at (707)762-0131. Defective artwork by artists selling their art through Aurora Colors is solely between the artist and the customer. However, this has not ever been a problem. Our artists are selected not only for their talent, but also for the quality of their artwork. Insurance: If you want your package to be insured you must Check the Box on the Check out page and any costs will be added to your order. For any questions use the "Comment Box" during check-out. Note: All deliveries that are insured will require a signature.  Delivery Times: You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based upon the carrier used, USPS or UPS, etc. We enter your email address when possible into the shipping carriers system so you will receive your Tracking# to allow you to track or trace your delivery. Currently shipments addresses outside of the USA to Canada may be to limited areas based upon our carriers. Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery address does not match the address on your Credit Card Statement we reserve the right to inquire for further explanation and in the worse case we may refuse the shipment. Please fill in your street address information (or ship to address information, if different), we reserve the right to determine if we will ship to an address that may be different than the registered credit card address.   Damage Claims: Insurance is your optional choice. If you do not indicate you want insurance and there is damage to the packaging of the delivered merchandise, you should address your loss with the carrier upon delivery. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. If you requested insurance, damage or shortage on USPS shipments, you must keep damaged merchandise with its original carton. When the original package is returned to us, we will replace the damaged merchandise at no additional charge but you must return it to the address we provide with the RMA number clearly marked on the outside of the package and inside on the copy of the invoice. Lost Orders: On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, use of the USPS or UPS tracking number must be used. We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay for the optional Insurance coverage to cover any losses for an order, especially, for high dollar value orders or orders being shipped outside the U.S. Once the package leaves our possession it is the customers responsibility, especially when out of the country orders reach the Customs department in the customer's country. Please Contact Us or call us at (707)762-0131 to discuss any shipping concerns. Thank you for your business. ~~ Lyndon and Vangie Pullins Office (707)762-0131 Fax (707)762-0135 http://www.auroracolors.com
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